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Our primary goal is exceptional service, that’s why we guarantee that all phone messages, email messages, and texts are returned within 24 hours (during weekdays/business hours). Should you have an emergency, you can always reach someone 24×7. Routine matters are returned in a timely manner, Monday – Friday during normal business hours, and you’ll never wait more than 24 business hours, for a reply to text, email or phone call. Should we return a call, text or email more than 24 hours after it was sent, we’ll credit you 50% of one months management fees.